Delivery Information

Dispatch information & Delivery Times

In order to offer our customers a premium courier service we use FedEx and Royal Mail for all orders.

All orders will be shipped within 24 working hours (Monday to Friday) from the UK and tracked by our delivery partners.

You will receive a tracking number once your order leaves our distribution centre. Please see Track My Order for more information.

For delivery prices and estimated times please see below table

Region

Estimated Delivery Time (ETA)

Charge

Order Value for Free Delivery

EU

3 – 5 Days*

€10/ $10/ £5

€150/ $150/ £120

UK

2 – 3 Days*

€10/ $10/ £5

USA

5 – 7 Days*

€15/ $15/ £10

Rest of the World

7 – 10 Days*

€20/ $20/ £15

* Estimates only: some orders may arrive before or after these times

We run a Monday to Friday service, delivering between the hours of 9am and 5pm. If the delivery day falls on a public holiday, the Items will be delivered on the next working day.

A specific time slot cannot be specified with any of our delivery options. Delivery of an order shall be completed when we deliver the Goods to the address provided and the Goods will be your responsibility from that time.

 

Delivery to UK & EU

Royal Mail and FedEx carry our European deliveries and you'll receive a tracking number once your order leaves our distribution centre. We ship all EU orders on a Delivery Duty Paid (DDP) basis. This means prices are inclusive of all taxes and duties.

 

International (Outside of EU) Shipping

We offer international shipping to over 200 destinations.

Royal Mail and FedEx carry our International deliveries, and you'll receive a tracking number once your order leaves our distribution centre

We ship all international orders on a DDU (Delivery Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

Deliveries arrive between 9am and 5pm Monday to Friday. Working days do not include weekends or public holidays. Outlying areas may take longer.

 

Signature on Delivery

A signature is required for all deliveries. 

Royal Mail: If you are unavailable a card will be left with rearrangement details and your parcel will be held at the postal office. If you are unable to rearrange/collect your delivery, Royal Mail will return the parcel to us.

For mail sent using our Royal Mail Signed For® service, you will be able to see confirmation that your item has been delivered and see the signature. You won't be able to fully track your item throughout its journey.

FedEx: If a shipment is undeliverable, for any reason FedEx will notify us and make another attempt. If you cannot be reached within 5 business days FedEx will contact us to arrange the return of the parcel. 

 

Seasonal sales

Please note that during our seasonal sales and periods of promotional activity processing and dispatch of your order by our distribution centre may take longer and certain delivery services may be removed.

 

Event outside Our Control

Occasionally our delivery to you may be affected by an Event Outside of our control

If an Event outside Our Control takes place that affects the performance of our obligations under a Contract:

  • We will contact you as soon as reasonably possible to notify you; and
  • Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event outside Our Control. Where the Event outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event outside Our Control is over.

 You own the Goods once we have received payment in full, including all applicable delivery charges.

All orders are security sealed before leaving our distribution centre and under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. In the event that the seals are broken or the packaging is damaged, please immediately contact our Customer Care Team.

 

Customs Tax & Duty

For deliveries outside the EU (which includes the Channel Islands), we operate on a DDU (Delivered Duty Unpaid) basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

Please contact your local customs office for more information.