Returns & Refunds
Returns & Refunds Policy
All products undergo comprehensive quality control and are checked for faults and damage before they are sent to customers
If you are not completely satisfied with your purchase for any reason, you can simply return the item within a 28 day period. Item(s) must be unused and still in a brand new condition and must be returned with the original packaging
In the unlikely event that you receive a product that is faulty or not what you ordered from our site then you can return it to us and we will exchange it for you. In these circumstances we will also refund any postal costs incurred by you to return the timepiece to us once the fault has been identified.
When we receive the item, we will inspect it to ensure everything is present and in its original condition to confirm its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We aim to process all refunds within 7 days, but please allow a maximum of 30 days for the refund to be processed.
We advise that you return the product to us using a signed for service where a tracking number is provided. We only cover the returns postage fee for items that have been proven to be faulty by our service department. This also applies to customers from outside the UK.
If you are returning an item because it is unwanted, you will have to incur the cost of returning it to us.
Return address: Braun Returns, Units 1 & 2 Phoenix Park, Apsley Way, London, NW2 7LN